Shipping policy

1. Shipping Rates and Delivery Times

  • Domestic Shipping (Canada): All orders are shipped via Canada Post. Delivery times vary based on your location:
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 2-5 business days
  • International Shipping: At this time, we primarily ship within Canada. If you’re outside Canada, please contact us to discuss available options.

2. Order Processing

  • Order Handling: Orders are typically processed and shipped within 1-2 business days.
  • Business Days: Our business days are Monday to Friday, excluding public holidays.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the package’s weight, dimensions, and destination.
  • Free shipping may be available for orders over a certain amount. Check our promotions for more details.

4. Tracking and Insurance

  • Tracking: A tracking number will be provided once your order ships, allowing you to monitor your package.
  • Insurance: All shipments are insured by Canada Post up to a certain amount. If you’d like additional coverage, please contact us before placing your order.

5. Delivery Issues

  • Incorrect Address: Please ensure your shipping address is accurate at checkout. We are not responsible for items sent to incorrect addresses.
  • Delayed or Lost Packages: While Canada Post strives to meet delivery estimates, unexpected delays may occur. If your package is delayed, contact us, and we’ll assist with tracking.
  • Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage so we can file a claim with Canada Post.

6. Returns and Exchanges

  • Please refer to our Return Policy for details on returns and exchanges. Note that shipping charges are non-refundable unless the return is due to our error.